Terms of Service

Overview

This website is operated by pawsneedus. Throughout the site, the terms “we”, “us” and “our” refer to pawsneedus. Pawsneedus offers this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any of its services. If these Terms of Service constitute an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the store shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any portion of these Terms of Service by posting revised versions on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform enabling us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have reached the age of majority and have obtained consent from a legal guardian to allow any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including but not limited to copyright, trademark, or data protection laws) while using the Service.

You must not transmit any worms, viruses, malware, or other code of a destructive or disruptive nature.

A breach or violation of any provision of these Terms will result in immediate termination of your access to and use of the Service.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve: (a) transmissions over various networks; and (b) modifications to conform to and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact point on the website through which the Service is provided—without our express prior written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. You are encouraged to consult primary, more accurate, more complete, or more timely sources before acting on any information presented here. Any reliance on such material is at your own risk.

This site may contain historical information. Such information is necessarily not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the site.

Modifications to the Service and Pricing

Prices for our products are subject to change without notice.

We reserve the right, at any time and without notice, to modify or discontinue the Service—or any part or content thereof—at our sole discretion.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These offerings may be subject to limited quantities and are eligible for return or exchange solely in accordance with our Return Policy.

We have made every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be precise or consistent.

We reserve the right—not the obligation—to limit sales of our products or services to any person, geographic region, or jurisdiction. Such limitations may be applied on a case-by-case basis. We further reserve the right to limit quantities of any product or service offered. All product descriptions and pricing are subject to change at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, or using the same billing and/or shipping address. In the event of an order modification or cancellation, we may attempt to notify you via the email address and/or billing address/phone number provided at the time of order placement. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions at our store. You further agree to promptly update your account and other information—including your email address, credit card numbers, and expiration dates—to ensure successful transaction processing and timely communication.

Taxes

All listed prices on the website exclude applicable taxes. After you submit an order, applicable taxes—ranging from 0% to 30%—may be charged based on your country and region of delivery. Tax applicability and rates are determined by local tax authorities and applied automatically at checkout.

Below are indicative tax rates for certain countries and regions. These rates are subject to change in accordance with local regulations and may vary depending on product category, destination, and applicable exemptions. The final tax amount will be calculated and displayed during checkout.

Optional Tools

We may provide access to third-party tools over which we exercise no monitoring, control, or influence.

You acknowledge and agree that access to such tools is provided strictly “as is” and “as available”, without warranties, representations, or conditions of any kind, and without endorsement. We shall bear no liability arising from or related to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk. You are responsible for reviewing and accepting the terms under which such tools are provided by the relevant third-party provider(s).

We may, in the future, introduce new services and/or features through the website—including the release of new tools and resources. Such additions shall also be governed by these Terms of Service.

Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or practices of such third-party sites. We do not warrant, and expressly disclaim all liability for, any third-party materials, websites, or other products, services, or resources. We are not liable for any harm or damages arising from the purchase or use of goods, services, resources, content, or other transactions conducted via third-party websites. Please review the applicable third-party policies and practices thoroughly before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.

User Comments, Feedback and Other Submissions

If, at our request, you submit specific materials (e.g., contest entries), or if you voluntarily submit creative ideas, suggestions, proposals, plans, or other materials—whether online, by email, postal mail, or otherwise (collectively, “comments”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium. We assume no obligation to: (1) maintain confidentiality of any comments; (2) compensate you for any comments; or (3) respond to any comments.

We may—but are under no obligation to—monitor, edit, or remove content we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party rights—including copyright, trademark, privacy, personality, or other personal or proprietary rights—and will not contain libelous, unlawful, abusive, or obscene material, nor any computer virus or other malicious code that could impair the operation of the Service or related websites. You may not use a false email address, impersonate another person, or mislead others about the origin of your comments. You are solely responsible for the content and accuracy of your comments. We accept no responsibility and assume no liability for any comments posted by you or any third party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct such errors, inaccuracies, or omissions and to amend or update information—or cancel orders—if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after order submission).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website—including pricing information—except as required by applicable law. The absence of a specified update or refresh date does not imply that all information has been modified or updated.

Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, state, or local laws, regulations, or ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Service, related websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, related websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtainable from the Service will be accurate or reliable.

You agree that we may, from time to time, suspend the Service for indefinite periods or cancel the Service at any time without notice.

You expressly agree that your use of—or inability to use—the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided “as is” and “as available”, except as expressly stated by us, without representation, warranty, or condition of any kind—express or implied—including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall pawsneedus, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages—whether arising from contract, tort (including negligence), strict liability, or otherwise, resulting from your use of the Service or any products procured through the Service, or from any claim related to your use of the Service or any product—including errors or omissions in content, or loss or damage incurred due to use of content (or product) posted, transmitted, or otherwise made available via the Service—even if advised of the possibility of such damages. Because some jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless pawsneedus and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand—including reasonable attorneys’ fees—made by any third party due to or arising out of your breach of these Terms of Service or the documents incorporated by reference, or your violation of any law or third-party rights.

Severability

If any provision of these Terms of Service is held to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity or enforceability of the remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to termination shall survive termination for all purposes.

These Terms of Service remain effective unless and until terminated by either party. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail—or we suspect you have failed—to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to the Service (or any part thereof).

Entire Agreement

Failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals—oral or written—between you and us (including, but not limited to, prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to Terms of Service

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to [email protected]